pelangigamePrivacy Policy

This page describes what we collect when you use pelangigame and how we keep that data protected. When you open an account, make deposits, place selections on Liga 1 or Piala AFF, access our live-dealer tables, or contact our support team, you share personal information with us. We take your privacy seriously and handle all data under strict security protocols.

We at pelangigame collect only the information necessary to verify your identity, process your deposits and withdrawals, settle your selections, and provide customer support. We do not sell your personal data to third parties, and we do not use your information for marketing without your explicit consent. This policy explains our data practices in detail.

If you have questions about how we handle your data on pelangigame, or if you wish to exercise your rights — such as requesting a copy of your data or asking us to delete your information — contact our support team. We maintain English and Indonesian language support during business hours.

What data we collect on pelangigame

When you open an account on pelangigame, we collect your full name, date of birth, email address, and residential address. We require a government-issued identity document (passport, national ID, or driver's license) and proof of your current address (utility bill or bank statement issued within the past three months). We store scanned copies of these documents in our secure verification database.

We also collect payment information — the payment method you select (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account with mobile banking, local payment, online payment, or e-wallet), and transaction records of all deposits and withdrawals. We do not store full payment card details; we store only the masked account identifier (the last four digits of your card or e-wallet account reference) and transaction metadata such as date, amount, and status.

Identity documents: We store government ID and address proof in encrypted form for KYC verification and fraud prevention.
Transaction history: All deposit and withdrawal records are logged, including payment method, amount, date, and status.
Selection records: We record every selection you place — the market, stake, odds, draw result, and settlement amount.
Support interactions: We retain copies of all support requests, live chat conversations, and dispute submissions.
Device and IP information: We log the IP address, browser type, and device type used to access pelangigame for security and fraud detection.

How we use your data on pelangigame

We use your personal data for five primary purposes: account verification (confirming your identity matches your submitted documents), payment processing (transferring funds to and from your selected payment method), selection settlement (matching your selections against draw results and crediting or debiting your account), dispute resolution (investigating claims about settlement errors or unauthorized activity), and customer support (responding to your questions and helping resolve account issues).

We do not use your data for unsolicited marketing, profiling, or automated decision-making. We do not share your identity documents with third parties except where required by law — for example, if a financial regulator or law enforcement authority demands we disclose information. Our payment processors (the payment gateway operators for mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, mobile banking) receive only the information necessary to execute your transaction.

Data retention: We retain your account data for as long as your pelangigame account remains active, and for a reasonable period afterward to fulfill legal and tax obligations. If you request account deletion, we remove your personal data within 30 days, except where we are legally required to retain records.

Third-party data processors

Our infrastructure and data processing involve third-party service providers. Our servers may be located outside Indonesia — we use data centers in Southeast Asia and internationally for redundancy and performance. Our payment gateway operators (local payment, online payment, e-wallet, mobile banking, local payment, and the banks) handle payment data. Our support ticketing system stores support interactions.

All third-party processors are bound by confidentiality agreements and must comply with data protection standards consistent with this policy. We remain responsible for how these processors handle your data. If you use pelangigame, you acknowledge that your data may be processed outside your local jurisdiction and that you consent to such processing.

We at pelangigame encrypt sensitive data in transit and at rest, use industry-standard access controls, and maintain audit logs of all data access.

pelangigame Security Team

Your rights regarding your data on pelangigame

Under applicable data protection law, you have the right to access a copy of your personal data held by us. To request a data access report, contact our support team with your account reference number. We will compile your account information, transaction history, and support records and provide them to you within 30 days.

You have the right to request correction of any inaccurate data — for example, if your registered address is outdated. Submit a correction request through our support portal with supporting documentation (such as updated address proof). You also have the right to request deletion of your account and associated personal data, subject to our legal and tax retention obligations. Account deletion requests are processed within 30 days.

If you believe we have mishandled your data or violated this policy, you may lodge a complaint with us first. Contact our support team and describe the issue. If we do not resolve your complaint to your satisfaction, you may escalate to the applicable data protection authority in your jurisdiction.

Cookies and tracking on pelangigame

Our website uses cookies to store your session information (login status and account preferences), track your navigation across pages, and analyze aggregate usage patterns. Essential cookies are required for pelangigame to function — they enable login persistence and account security. You may disable non-essential cookies through your browser settings, though this may affect site functionality.

We do not use tracking pixels, cross-site cookies, or third-party trackers to monitor your behavior outside pelangigame. All tracking data is aggregated and anonymized — we do not correlate cookie data with your personal identity without your explicit consent.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we notify you via email at the address registered on your pelangigame account. You are responsible for checking this policy periodically for updates. Continued use of pelangigame after a policy change constitutes your acceptance of the updated policy.

Contact us about your privacy on pelangigame

If you have questions about this privacy policy, wish to exercise your data rights, or need to report a data security concern, reach out to our support team. We are available during business hours via email, live chat, and phone. Users in Jakarta, Surabaya, Bandung, Medan, and other regions can contact us through multiple channels to ensure your inquiry receives prompt attention. We aim to respond to privacy-related requests within one business day.