pelangigame FAQ

When you register on pelangigame, you provide your full name, email address, date of birth, residential address, and choose a username and password. After registration, we require you to complete identity verification (KYC — Know Your Customer) by uploading a government-issued ID (passport, national ID card, or driver's license) and proof of your current address (utility bill or bank statement dated within the past three months). We also ask for a mobile phone number for account recovery and two-factor authentication. This information helps us verify your identity, comply with local regulations, and protect your account from unauthorized access.

On the pelangigame login page, click "Forgot password?" or the equivalent link. Enter your registered email address, and we will send you a password-reset link to that inbox. Click the link within the email to proceed to a secure form where you can create a new password. Your new password takes effect immediately — log in with your username and new password. If you do not receive the reset email within a few minutes, check your spam or junk folder. If you cannot locate the email or believe your account has been compromised, contact our support team immediately. They can verify your identity and help you regain access.

We at pelangigame do not charge any fees on deposits or withdrawals — the amount you transfer is the amount you receive. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, your bank such as e-wallet, mobile banking, local payment, or online payment, or the e-wallet gateway) may apply their own fees or charges. These fees are determined by your bank or e-wallet provider, not by pelangigame. Before confirming a transaction, your payment method should display any applicable fees so you can review them. If you see an unexpected charge, contact your payment provider first — they can explain their fee structure.

We support deposits from a wide range of payment methods — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct transfers via online payment, e-wallet, mobile banking, and local payment. Each payment method may have different minimum and maximum account preferences. Most e-wallet methods (online payment, e-wallet, mobile banking) accept deposits starting from a low minimum amount up to several million rupiah, depending on your e-wallet account limits. Bank transfers typically have higher maximum limits. When you choose your payment method on pelangigame during deposit, the interface displays the minimum and maximum amount you can transfer. Select a method that suits your intended deposit size. If you need to deposit an amount outside the stated range, contact our support team to discuss alternatives.

Our platform offers four main categories. Football markets cover Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other tournaments — you can place selections before matches or live during play. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and other games with real dealers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and competitive tournaments. Each category is accessible from the main navigation on your pelangigame account dashboard. Browse markets, review odds, and place selections in the category of your choice.

Bonus terms on pelangigame vary depending on the offer. Welcome offers for new accounts typically include a deposit match or a credit — terms usually specify the deposit amount required, the bonus amount issued, any expiry date, and wagering requirements (the number of times you must stake the bonus before requesting withdrawal). Reload bonuses for existing accounts may offer a smaller match on a subsequent deposit. Cashback offers credit a percentage of losses under specific conditions. We always display bonus terms clearly when you are eligible to claim. Before accepting any bonus, read the terms carefully — they outline which games the bonus can be used on, any maximum-withdrawal limits, and timeframes. If you are unsure whether a bonus is right for your account, contact our support team for clarification.

Within your pelangigame account settings, you can update your password, add or change your phone number for two-factor authentication, update your address or payment methods, and review your transaction history and selection records. We also provide account statement downloads showing all deposits, withdrawals, and selections over any date range. You can request account deletion or suspension through our support team. Suspension temporarily locks your account so no one can access it; deletion removes your personal data after a legal retention period. Additionally, you can review all active sessions on your account and log out remotely from devices you no longer use. These tools help you maintain control over your account security and privacy.

Our live chat support team is available during defined business hours — typically daytime and early evening, seven days a week. Outside these windows, you can submit a support request via email or through the contact form on our website, and our team will respond within one business day. For urgent issues such as account compromise or unauthorized transactions, email our support address directly and mark your message as urgent. Users across Jakarta, Surabaya, Bandung, Medan, and other regions can reach us using the same channels. We maintain English and Indonesian language support. For exact current hours and response times, check the support page on your pelangigame dashboard or contact us directly.